The Quick FAQs:

HOW LONG WILL MY ORDER TAKE?

Everything in the shop is made to order. Production takes 2–5 business days, then shipping depends on where you are: US orders usually arrive 3–8 business days after production (about 1–2 weeks total), European orders typically within 5–10 business days after production, and the rest of the world within 5–20 business days. During holiday season (Oct–Dec), production can stretch a few days longer.

WHERE DOES MY ORDER SHIP FROM?

We print through fulfillment partners with facilities in the US, Europe, and beyond; your order is automatically produced at the facility closest to you, which keeps shipping fast and the carbon footprint smaller.

WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?

Two reasons this happens: caps and posters always ship in their own box (to protect the brim), and if your order contains items produced at different facilities, they'll arrive separately. You won't pay extra either way.

TRACKING

You'll receive a tracking link by email as soon as each package ships.

RETURNS & EXCHANGES 

Because every item is printed on demand specifically for you, we can't accept returns for wrong size or change of mind, so please check the size guide on each product page before ordering (seriously, the box tee runs big and the black laundry tee runs small)

If your order arrives damaged, misprinted, or something's just wrong with it, email us within 30 days with a photo and your order number and we'll make it right with a replacement or refund. Screaming hot dogs that scream too loudly do not qualify as defective.

CONTACT info@badscienceatelier.com
We're a tiny operation, so give us a day or two to respond.

1. Made-to-Order Products

Every item sold by Bad Science Atelier is printed and produced specifically for you after you place your order through our fulfillment partner, Printful (print-on-demand). Because of this:We do not hold pre-made inventory, so please review sizing and product details carefully before ordering.Once an order enters production, we generally cannot modify, cancel, or combine it with another order.Colors and print placement may vary slightly from what's shown on screen.

2. Production and Shipping Times

Production: typically 2–5 business days before an order ships. More complex products (embroidery, all-over-print items) tend toward the longer end of that range, and times can run longer during peak seasons or high order volume.US domestic shipping: typically 1–8 business days after production, depending on the shipping method chosen at checkout.EU and international shipping: typically 3–10 business days after production for orders fulfilled from a nearby facility (Printful has EU fulfillment centers), but can take longer — up to several weeks — for products shipped from a US facility or during customs delays. You'll receive a shipping confirmation with tracking information once your order ships.These are estimates, not guarantees — actual delivery can occasionally fall outside these windows due to carrier delays, customs processing, or high demand.

3. Customs, Duties, and EU VAT

For orders shipped to the European Union, applicable VAT is calculated and collected at checkout under our fulfillment partner's IOSS registration, so you should not be charged additional VAT or handling fees on delivery for orders under €150.For orders above €150, or shipments to countries outside the EU/US, additional customs duties or import taxes may apply and are the responsibility of the customer.If your order ships from a facility outside your region, you may be responsible for local handling or customs fees upon delivery.

4. Returns and Exchanges

Because every item is custom-made for you, we do not accept returns or exchanges for size, color preference, or "changed my mind" reasons. Please double check size charts before ordering.EU customers: Under EU consumer law, the standard 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalized, which includes our made-to-order printed products.Brazil customers only: if applicable, Brazilian consumer law provides a 7-day right to cancel an unused order after delivery; contact us if this applies to you.

5. Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or with a printing error, we'll make it right. Please contact us at info@badscienceatelier.comwithin 30 days of delivery with:Your order numberA photo of the item showing the issueA photo of the shipping label, if the item arrived damaged in transitWe'll offer a free reprint or a full refund, at your choice.

6. Lost Packages

If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier first. If it remains missing, contact us at info@badscienceatelier.comwithin 30 days of the estimated delivery date and we'll work with our fulfillment partner to investigate and resolve it.

7. Order Cancellations

If you need to cancel an order, contact us at info@badscienceatelier.com as soon as possible. We can only guarantee a cancellation if the order has not yet entered production; once production has started, it cannot be canceled or refunded.

8. Contact Us

For any questions about an order, shipping, or a return, email us at info@badscienceatelier.com with your order number.